We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Pockets are too small. quality is normal. Came quickly with the track
Very pleased, good! and came quickly
Track tracking, delivery month. A bag of norms, its money is worth, as time will show.
Everything is perfect! Gratitude and wish prosperity to the store! I recommend.
Not big damage, not critical
Good afternoon to krasnodar there was a package of 16 days, the track was tracked by a bag for a gift, the quality is excellent e, asked the package with the store's air to put in the bag completed. in the photo, two pockets are still in front (not locks). generally satisfied, and the birthday girl will be happy. ladies take the quality is good, the seller recommend, there is no smell in the bag, the color is excellent
Like the product
I purchased a color difference to the good quality of too much.For details, I wrote in pink. A bit more here than the color is yellow. A little more brown was good. I am glad that there are more colors.
I am a diamond member. The best thing I've ever shopping with Ali has arrived. If I look at the details, sewing is somewhat misaligned, I do not notice even if I use it. The material also has a sense of luxury, holding hands and fasteners firmly. I was surprised by the quality. Arrival is quite fast, packaging is also beautiful.This is worth more than the price. So I immediately ordered a different color. There are only two problems. One is smaller than I expected and the inside is slightly narrow. It is full if I put usually my possessions in. Another is that the surface vertical zipper is a fake pocket. Also the side pocket of the surface fastener is very small. However, this is recommended.
The product is good, corresponds to the description.
I ordered a red bag but the black store came back 900 rubles. And i really like the bag. Thank you.
The bag is good, relatively small. All seams are even.
Excellent bag, neat, in omsk came for 3 weeks.